The Internal Information System of SERVEIS DE GESTIO INMOVITA, SL is the channel for communicating, confidentially and effectively, any information about irregularities committed by SERVEIS DE GESTIO INMOVITA, SL or its staff, which have been known within the framework of an employment or professional relationship maintained with our organization in accordance with the provisions of Law 2/2023, of February 20.

The organization has configured the Internal Information System through the following channels:

• In writing:
  
  • Through email: comunicaciones@inmovita.es
  • Through postal mail, addressed to the Person in Charge of the Internal System/Representative before the SEPBLAC of information of the organization SERVEIS DE GESTIO INMOVITA, SL at C/ MARTI BONEO, Nº 65, C.P.: 07013, PALMA, BALEARES.
    Verbally:
• At the request of the informant, the information may also be submitted through a face-to-face meeting with the System Manager, within a maximum period of seven days from the submission of the request.
  
  

-Outside of these channels, communications may be submitted to the external information channels of the competent authorities.

-Once the complaint has been received, the person responsible for the internal information system will communicate the acknowledgement of receipt of the complaint to the complainant within a period of less than 7 days – in the case of nominal complaints. In any case, the complainant will be informed of the rights and obligations established by the personal data protection regulations.

-The person responsible for the internal information system will issue a reasoned report that will accept or reject the communication submitted, justifying, in any case, the decision adopted. The report will be notified to the informant and the affected person within a maximum period of 3 months from the expiry of the seven-day period after the communication was made, except in cases of special complexity that require an extension of the period, in which case, this may be extended up to a maximum of another three additional months.

-During the processing of the complaint, communication and contact with the informant/reporter may be maintained and, if considered necessary, additional information may be requested from the informant.

-It is guaranteed that the person affected by the information or complaint is informed of it, as well as of the facts recounted in a concise manner. Additionally, he or she will be informed of the right to present written allegations and of the processing of his or her personal data. However, this information may be provided during the hearing process if it is considered that providing it in advance could facilitate the concealment, destruction or alteration of the evidence.

-The person responsible for the Internal Information System/Whistleblowing Channel guarantees confidentiality to all those who use the Internal Information System/Whistleblowing Channel. In addition, he/she guarantees confidentiality when the communication is sent through reporting channels other than those established or to members of the staff not responsible for its processing.

-During the processing of the file, the persons affected by the communication will have the right to the presumption of innocence, the right of defence and the right of access to the file, as well as the same protection established for informants, preserving their identity and guaranteeing the confidentiality of the facts and data of the procedure.

-The processing of personal data arising from the application of this procedure will be governed by the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights, Organic Law 7/2021 of 26 May on the Protection of Personal Data Processed for the Purposes of Prevention, Detection, Investigation and Prosecution of Criminal Offences and the Execution of Criminal Sanctions.

-The person responsible for the Internal Information System/Complaints Channel will immediately forward the information to the Public Prosecutor’s Office when the facts could be indicative of a crime or to the European Public Prosecutor’s Office in the event that the facts affect the financial interests of the European Union.

-The organization guarantees the absence of retaliation against anyone who brings to its attention a possible illegal conduct or has reported a regulatory breach or collaborates in its investigation or helps to resolve it.

-People who communicate or reveal violations included in Art. 2 of Law 2/2023, of February 20, and actions or omissions that may constitute a serious or very serious criminal or administrative offense, will have the right to protective measures provided that the conditions set out in article 35 of the aforementioned law are met. The protective measures are included in article